Grievance Redressal Officer

Grievance Redressal Officer

Introduction

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Nalanda Darpan has appointed a Grievance Redressal Officer to address user complaints and concerns.

We are committed to resolving grievances in a fair, transparent, and timely manner.

Grievance Officer Details

Name: Arya Kumar
Designation: Grievance Redressal Officer

📧 Email: nidhinews1@gmail.com
📞 Mobile: +91-7004868273

📍 Address:
17/1, NH-33, Chakla Mor, Shastri Chowk (Block Chowk),
Ormanjhi, Ranchi – 835219, Jharkhand, India

Scope of Complaints

You may contact the Grievance Officer for issues related to:

  • Incorrect or misleading news content
  • Copyright violations
  • Defamation or harmful content
  • Privacy violations
  • User complaints regarding comments or user-generated content
  • Any other legal or ethical concerns

How to Submit a Complaint

To file a grievance, please provide the following details:

  • Full Name
  • Contact Information (Email/Phone)
  • Description of the complaint
  • URL or link of the concerned content
  • Supporting documents (if any)

Send your complaint via email to:
📧 nidhinews1@gmail.com

Grievance Redressal Process

  • All complaints will be acknowledged within 24–48 hours
  • We aim to resolve grievances within 15 days from the date of receipt
  • In complex cases, additional time may be required, and the complainant will be informed accordingly

Content Review & Action

Upon receiving a complaint:

  • The concerned content will be reviewed
  • Appropriate action will be taken (edit, removal, or clarification)
  • The complainant will be notified of the resolution

Compliance & Legal Framework

This grievance mechanism is established in accordance with applicable Indian laws, including:

  • Information Technology Act, 2000
  • IT Rules, 2021

Contact Us

For any grievance or complaint, contact:

📧 Email: nidhinews1@gmail.com
📞 Mobile: +91-8987495562

Our Commitment

At Nalanda Darpan, we are committed to:

  • Addressing concerns responsibly
  • Maintaining transparency
  • Upholding journalistic and legal standards